Why TrackTik May Not Suit Every Security Guard Company

By Steve Tomsic - Founder & Chief Customer Success Wizard, Field/io

When selecting a technology platform for your security guard company, it’s natural to look at the biggest names in the industry. Platforms like TrackTik have wide recognition and an extensive feature set, but that doesn’t necessarily mean they’re the best fit for every firm.many small to mid-sized security companies, large-scale solutions can introduce complexity, cost, and inefficiencies that smaller, more agile partners are better equipped to avoid. Here’s why working with a large platform may not always align with your operational needs.

Support Can Feel Slower and Less Personalizedvendors support a broad range of clients across different industries and geographies. As a result, support processes may be standardized, and response times can vary. If your company values fast, personalized assistance, or needs help adapting the software to a unique workflow, you may find more responsive service from a smaller, specialized provider.
Pricing Structures May Not Fit Your Workforceplatforms often rely on pricing models built around large, static workforces. This can be a challenge for guard companies with a high mix of part-time staff, variable hours, or seasonal contracts. Some companies find that billing based on flexible usage models or full-time equivalent (FTE) calculations offers better alignment with their actual operations.
Customization and Innovation Can Be Slowerplatforms need to balance the needs of many clients, which can result in slower update cycles or less flexibility in adapting the platform to niche use cases. If your company is looking for quick feature iterations, workflow customization, or the integration of emerging tools (like AI-driven patrol support or advanced mobile features), a more focused vendor may be able to deliver updates faster.
Complexity Can Increase Operational Frictionsolutions are often designed for the largest clients in mind. That means more configuration options, more modules, and a steeper learning curve, especially for frontline users. Some firms report that onboarding, training, and day-to-day usability are easier with streamlined, purpose-built platforms designed specifically for security field operations.
You May Be Paying for Features You Don’t Uselarge platforms bundle advanced features and enterprise tools that may go unused by smaller teams. That added complexity can translate into additional training, higher costs, or unnecessary administrative burden. Choosing a right-sized solution can help ensure that every feature you pay for is one your team will actually use.

The Bottom Linethe right platform is about alignment, not brand size. It’s about finding a technology partner that understands your guard operations, adapts quickly, and grows with you. For many security firms, that partner is not always the biggest name in the industry, but the one most focused on their needs.article reflects general observations and opinions informed by our experience working with private security firms. We are not affiliated with, nor do we represent, TrackTik or its partners.